1. General Refund Policy

• Refunds are processed on a case-by-case basis and are subject to the discretion of Dr Diplakshmi.

• Refunds may be considered under the following circumstances:

  • Cancellation of an appointment within the stipulated time frame (see Cancellation Policy).

  • Technical errors or duplicate payments.

  • Services not rendered due to unforeseen circumstances on our part.

• Refunds will not be provided for services that have already been rendered or partially utilized.

2. Cancellation and Refund

• Cancellation by Client: If you cancel an appointment at least 24 hours before the scheduled time, you may be eligible for a full refund. Cancellations made less than 24 hours before the appointment may not be eligible for a refund.

• Cancellation by Dr Diplakshmi: In the rare event that Dr Diplakshmi needs to cancel or reschedule an appointment, you will be offered the option to reschedule or receive a full refund.

3. Refund Process

• To request a refund, please contact us at drdiplakshmi@gmail.com or +91 9920059421 within 7 days of the transaction date.

• Provide the following details in your refund request:

  • Your full name.

  • Date and time of the appointment.

  • Transaction ID or payment reference number.

  • Reason for the refund request.

• Refund requests will be reviewed within 5 business days, and you will be notified of the decision via email.

4. Refund Method and Timeline

• Refunds will be processed through the original payment method used during the transaction.

• If you paid via Razorpay, the refund will be credited back to your source account (credit/debit card, net banking, UPI, or wallet).

• Refunds may take 7–10 business days to reflect in your account, depending on your bank or payment provider.

5. Non-Refundable Services

The following services or circumstances are not eligible for refunds:

• Services that have already been rendered or partially utilized.

• No-shows or missed appointments without prior notice.

• Change of mind or dissatisfaction with the outcomes of the therapy, as results may vary depending on individual circumstances.

6. Failed or Disputed Transactions

• If a payment fails but your account is debited, please contact Razorpay’s support team directly for resolution. Dr Diplakshmi is not responsible for technical issues arising from the payment gateway.

• In case of a disputed transaction, you must provide proof of the failed transaction (e.g., bank statement or payment receipt) to facilitate the refund process.

7. Contact Information

For any questions or concerns regarding refunds, please contact:
Dr Diplakshmi
Email: drdiplakshmi@gmail.com
Phone: +91 9920059421
Address: Poornima Darshan, 9-E, 90 Feet Rd, Deendayal Nagar, Mulund East, Mumbai, Maharashtra 400081

By using our services and making payments through our website, you acknowledge that you have read, understood, and agreed to this Refund Policy. Thank you for choosing Dr Diplakshmi’s Official Website.