Privacy Policy

This Privacy Policy (“Policy”) outlines how Dr. Diplakshmi (“we,” “our,” or “us”) collects, uses, stores, and safeguards your personal information when you access or use the Website at https://drdiplakshmi.com  By accessing or using the Website, you agree to the terms of this Policy. If you do not agree, we kindly request that you discontinue the use of the Website.

Your privacy is of utmost importance to us. We are committed to safeguarding your personal data in compliance with applicable laws, professional ethical guidelines, and secure payment practices.

1. Information We Collect

       We may collect the following categories of information from you:

• Personal Details: This includes your name, contact information (e.g., phone number, email address), residential address, and date of birth.
• Medical Data: Information pertaining to your mental and physical health history, therapy preferences, and session notes.
• Payment Information: While payment data, including card details, UPI IDs, or net banking credentials, is required for processing transactions, it is collected and securely managed by Cashfree Payments. The Website does not collect, store or process any financial data.
• Usage Data: Information such as your IP address, device details, browser type, and Website activity.

2. How We Use Your Information

       Your personal information is utilized for the following purposes:

1. Service Delivery: Providing personalized psychiatric consultations and therapy sessions tailored to your needs.
2. Payment Facilitation: Redirecting you to Cashfree Payments for secure processing of payments.
3. Communication: Sending appointment confirmations, reminders, and updates regarding our services.
4. Platform Optimization: Enhancing the user experience and improving the functionality of the Website.
5. Legal Compliance: Ensuring adherence to applicable laws.

3. Sharing Your Information

       We respect your privacy and will share your data only under the following circumstances:

• With Cashfree Payments: Payment-related data is securely collected and processed by Cashfree Payments to complete transactions. The Website does not collect, access or store sensitive payment details, such as card numbers, UPI IDs, or net banking credentials.
• Authorized Personnel: Limited and need-to-know basis access is granted to individuals directly involved in providing services, including administrative support teams assisting with your consultations.
• Legal Obligations: When required to comply with applicable laws, regulations, or court orders.
• Emergency Situations: In cases where sharing information is deemed necessary to prevent harm to you or others, consistent with ethical and legal standards.

4. Retention of Information

      We retain personal and medical information only for as long as necessary to:

• Deliver the services requested by you.
• Fulfil legal and regulatory obligations, including the maintenance of medical records.

      Payment-related data is not stored on the Website and is securely handled by Cashfree Payments. Personal or health-related information that is no longer required will be securely deleted in compliance with applicable guidelines.

5. How We Protect Your Information

     We implement robust security measures to ensure the safety of your personal and medical data, including:

• Data Encryption: All sensitive data is encrypted during transmission using SSL protocols to protect it from unauthorized access.
• Access Restrictions: Only authorized personnel are permitted to access your personal data, with strict controls in place to prevent misuse.

6. Your Rights

      As a user, you have the following rights concerning your personal data:

• Access to Information: Request a copy of the personal information we have collected about you.
• Correction of Data: Request corrections to any inaccuracies or incomplete information in our records.
• Deletion of Data: Request the deletion of your personal data, subject to legal and regulatory requirements.
• Withdrawal of Consent: Withdraw previously provided consent for processing your data, where applicable.

     To exercise these rights, please contact us using the details provided below.

7. Cookies and Tracking Technologies

      The Website uses cookies and similar tracking technologies to:

• Enhance your browsing experience by remembering your preferences.
• Analyze Website traffic and usage patterns to optimize performance.

       You can manage or disable cookies through your browser settings; however, disabling cookies may impact the functionality of certain features on the Website.

8. Changes to This Policy

This Policy may be revised periodically to reflect changes in our practices, services, or legal requirements. Any updates will be published on the Website. Your continued use of the Website signifies your acceptance of the revised Policy.

9. Contact Us

      If you have any questions, concerns, or requests regarding this Policy or how your data is managed, please reach out to us at:

     Dr. Diplakshmi

     Email: drdiplakshmi@gmail.com

     Phone: +91 9920059421

     Address: Poornima Darshan, 9-E, 90 Feet Rd, Deendayal Nagar, Mulund East, Mumbai, Maharashtra 400081

Acknowledgment

By accessing and utilizing the Website, you acknowledge that you have read, understood, and agreed to the terms set forth in this Privacy Policy. We value your trust and remain committed to safeguarding your privacy.